Platform Unavailable - Europe
Incident Report for IT Glue

Production memory reached critical capacity after some application processes failed to connect to a core database, and memory was not released cleanly. We have made alterations to the frequency of open connections, designed an initial task to reset connections regularly, and increased our alerting levels to ensure no re-occurrence of this incident.

Posted Dec 07, 2018 - 08:40 PST

IT Glue application has resumed normal operation. Incident resolved. We will continue to monitor performance.
Posted Dec 04, 2018 - 04:42 PST
We are continuing to investigate this issue.
Posted Dec 04, 2018 - 03:39 PST
We are investigating performance issues at the moment, that may prevent access to IT Glue for some of our partners.
Posted Dec 04, 2018 - 03:18 PST
This incident affected: European Union Primary Application Services.