IT Glue Unavailable - North America

Incident Report for IT Glue

Postmortem

A threshold alert failed to notify us of disk space reaching a critical low level on a key aspect of IT Glue’s application. In response, the disk arrays have been significantly resized. The alert has now been returned to operational status and tested to ensure there is no re-occurrence of this incident.

Posted Dec 07, 2018 - 08:39 PST

Resolved

IT Glue application has resumed normal operation. Incident resolved.

Posted Dec 03, 2018 - 07:32 PST

Investigating

We are investigating performance issues at the moment, that may prevent access to IT Glue for some of our partners.

Posted Dec 03, 2018 - 07:04 PST

This incident affected: North America Primary Application Services.