This incident has been resolved. Thank you for your patience as we worked hard behind the scenes.
Posted May 12, 2023 - 08:31 PDT
Monitoring
A fix has been implemented and we are currently monitoring results. Users should be able to access the app again without errors.
Posted May 12, 2023 - 08:25 PDT
Identified
The issue has been identified and a fix is being implemented. We will have further updated here shortly. Thank you for your patience as we work to get service restored.
Posted May 12, 2023 - 08:20 PDT
Investigating
We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app. We will provide further details here as soon as we can.
Region: North America
Applications: Web App, Mobile App, Chrome Extension
Posted May 12, 2023 - 08:00 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.