Recent Items disabled - North America
Incident Report for IT Glue
Full functionality of Recent Items has been restored. Thank you.
Posted May 01, 2022 - 16:53 PDT
Performance issues with IT Glue Recent Items on April 8th were observed. Therefore, we had to make a difficult decision to temporarily disable it.

Over the last few weeks, our engineering team has made significant optimizations to the performance of Recent Items. And at the same time, we are continuously evolving our database architecture to provide additional redundancy through active-active clustered replicas in addition to our existing high availability design to strive for 100% uptime.

While optimizing the performance of Recent Items is independent of the evolution of the database architecture, we decided to ensure some of the key milestones are met before turning back on Recent Items. We chose this most conservative path, out of an abundance of caution, to ensure there’s no service disruption to your business.

Recent Items are expected to be back within this week. We appreciate your continued patience and support.
Posted Apr 26, 2022 - 14:24 PDT
Activity Logs are now working as we continue to work on the fix that would restore Recent Items functionality. Thank you for your patience.
Posted Apr 09, 2022 - 11:01 PDT
Our investigation suggests that app performance has been negatively impacted by the running of Recent Items throughout IT Glue.

We have had to make the tough decision to temporarily disable this feature while we work on a fix. This affects our North America Datacenter only. You will also see no Activity Logs written as we work on the fix, but rest assured all your activities are logged on the back end and will be available in the user interface once fixed.

Users should be able to access the application at this point. We will share more information as we have them. Thank you for your patience.
Posted Apr 08, 2022 - 08:20 PDT
We continue to investigate and monitor the 502 Bad Gateway errors that users are experiencing while accessing the application again. We hope to have more information soon for you. Thank you for your patience.
Posted Apr 08, 2022 - 07:25 PDT
We are seeing recovery where users should be able to access the application again. Some users may see slowness or delays in the app as we continue to monitor and action as necessary. Thank you for your patience.
Posted Apr 08, 2022 - 07:09 PDT
We are investigating an issue that prevents access to IT Glue in our North American Data Center. You may see 502 Bad Gateway or other error pages on accessing the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension
Posted Apr 08, 2022 - 06:30 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.