Recent Items feature currently disabled - North America

Incident Report for IT Glue

Resolved

Full functionality restored, performance normal.

Posted Jul 26, 2018 - 12:05 PDT

Monitoring

Full functionality is restored, early signs are positive. We are monitoring performance.

Posted Jul 25, 2018 - 15:30 PDT

Identified

Following the incident on July 17th, app performance has been negatively impacted by the running of Recent Items and Recent Activity feeds throughout IT Glue. We have had to make the tough decision to temporarily disable this feature while we work on a fix. This affects our North America datacenter only.

Posted Jul 24, 2018 - 16:44 PDT