Recent Items feature currently disabled - North America

Incident Report for IT Glue

Resolved

STATUS: Closed
July 24, 2018
16:35 PDT Due to ongoing effects of application performance, Recent Items is still disabled in IT Glue. We are opening a new incident to track progress.
July 19, 2018
11:05 PDT Re-opened: due to excessive load once the feature was restored, we have again needed to disable the feature and continue to investigate
10:41 PDT Resolved: Recent Items are back. Let productivity resume.

Posted Jul 19, 2018 - 10:41 PDT

Monitoring

Still working on full resolution and restoration of the feature.

Posted Jul 18, 2018 - 17:25 PDT

Identified

In order to resolve some performance issues today, we have had to temporarily remove the feature 'Recent Items' from IT Glue. We are working to replace the feature as soon as we can, please check here for updates.

Posted Jul 17, 2018 - 16:00 PDT