The IT Glue application has resumed normal operation. Incident is now resolved. We will continue to monitor performance. Thank you for your patience as we worked hard behind the scenes.
Posted Mar 31, 2022 - 11:36 PDT
Monitoring
We have implemented changes to address the underlying issue and are currently monitoring results. We are seeing performance improve as we move towards a full resolution. We will have more updates soon. Thank you for your patience.
Posted Mar 31, 2022 - 11:07 PDT
Update
We’re still actively investigating this issue. We’re on the case and will provide another update once we have more details to share. We’re sorry for the inconvenience.
Posted Mar 31, 2022 - 09:39 PDT
Investigating
We are investigating reports of a resurgence of the earlier issue that prevents access to IT Glue in our North American Data Center. You may see 502 Bad Gateway or other error pages on accessing the app. We will provide further details here as soon as we can, thank you for your patience.
Region: North America Applications: Web App, Mobile App, Chrome Extension
Posted Mar 31, 2022 - 08:57 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.