The IT Glue Application has resumed normal operation. Incident is now resolved. We will continue to monitor performance. Thank you for your patience.
Posted Jul 31, 2020 - 23:34 PDT
A fix has been implemented. The app is accessible again and the errors have gone down. We are monitoring results closely. Thank you for your patience.
Posted Jul 31, 2020 - 23:13 PDT
We have identified an issue that may prevent access to IT Glue for some of our North American Data Center partners. You may be seeing a 504 Gateway Time-out error or an error 500 page while accessing some pages in the app. We will provide further details here as soon as we can.
Region: North America Applications: Web App, Mobile App, Chrome Extension
Posted Jul 31, 2020 - 22:53 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.