Degraded Performance IT Glue - North America
Incident Report for IT Glue
The IT Glue Application has resumed normal operation. Incident is now resolved.
We will continue to monitor performance. Thank you for your patience.
Posted Jul 31, 2020 - 23:34 PDT
A fix has been implemented. The app is accessible again and the errors have gone down. We are monitoring results closely. Thank you for your patience.
Posted Jul 31, 2020 - 23:13 PDT
We have identified an issue that may prevent access to IT Glue for some of our North American Data Center partners.
You may be seeing a 504 Gateway Time-out error or an error 500 page while accessing some pages in the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension
Posted Jul 31, 2020 - 22:53 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.